Information We Collect

Rivaya collects only the information needed to deliver Conscious Wealth and Economic Mindset Training effectively and to maintain secure, user-friendly interactions. We balance practical business needs with respect for your privacy.

Data You Provide Directly

When you sign up, communicate, or purchase a course on sevara.club, you may provide data that helps us deliver services and support your learning journey.

• Contact details: full name, email address, phone number provided during registration or support requests.
• Account and profile information: chosen username, training preferences, and profile details relevant to course delivery.
• Payment and billing information: billing address and invoicing data; payment card details are processed by trusted payment partners and are not retained by Rivaya.
• Communications: messages you send to our support or coaching teams, feedback, and survey responses.
• Course progress and assessment data: completion records, quiz responses and learning activity that enable personalized coaching.
• Marketing preferences and consents: opt-ins and opt-outs for newsletters, promotions and event invitations.

Automatically Collected Data

To improve performance and security, Rivaya collects certain technical and usage data automatically when you interact with sevara.club.

• Technical identifiers such as IP address, device type, browser and operating system.
• Usage data including pages visited, session duration, clicks, referral sources and interactions with course materials.
• Performance and error logs that help us diagnose issues and maintain a reliable platform.
• Location data derived from IP address for regional analytics and compliance purposes.
• Cookie and tracking identifiers used for analytics, personalization and remembering user settings.
• Aggregated or de-identified analytics data that supports product development without identifying individuals.

Data from Third Parties

Rivaya may receive information about you from trusted third parties where you authorize it or where it supports service delivery and compliance.

• Payment processors and business service providers to confirm and reconcile transactions.
• Analytics and hosting providers who assist in measuring site performance and improving user experience.
• Social login providers or platforms when you choose to link an external account for convenience.

Legal Bases for Processing

Depending on the jurisdiction and the nature of the data, Rivaya relies on appropriate legal bases such as performance of a contract, consent, legitimate interests and legal obligations to process personal data.

• Performance of a contract: to fulfill our commitments when you purchase courses or coaching services.
• Consent: where you have opted in to receive marketing or other optional communications.
• Legitimate interests: to secure our platform, improve services and prevent abuse, balanced against your privacy interests.
• Legal obligations: to retain records or provide information required by law or regulation.

Cookies and Similar Technologies

Rivaya uses cookies and similar technologies to enable essential site functions, remember preferences and analyze performance. You can manage preferences at any time.

We employ session cookies (temporary), persistent cookies (remember settings) and third-party cookies used by analytics and social tools integrated with sevara.club.

Cookies fall into categories: essential (site operation), performance (analytics), functionality (preferences) and advertising (optional personalization).

You may control cookie settings via your browser or device and through available preference tools on sevara.club. Disabling non-essential cookies may affect some features.

https://sevara.club/cookie-policy

When We Share Data

Rivaya shares personal data only with parties necessary to deliver services, meet legal obligations, or with your consent. Recipients are chosen for reliability and security.

• Service providers and vendors who support payments, hosting, analytics, email delivery and platform functionality.
• Professional advisors, auditors or legal representatives when required for compliance or dispute resolution.
• Authorities and law enforcement when disclosure is legally required or to protect the safety and rights of users.
• Affiliates and partners involved in co-delivering programs or events you have chosen to join.
• Successors in the event of a business transfer, merger or reorganization, subject to appropriate data protections.
• Marketing and event partners, only where you have consented to shared promotional communications.

International Data Transfers

Personal data processed by Rivaya may be transferred to, stored in, or accessed from other countries for the purposes described. When transfers occur, we apply safeguards to protect your information.

Safeguards may include contractual protections, standard contractual clauses, data processing agreements with third parties and technical measures such as encryption to maintain appropriate protections.

Data Retention

We retain personal data only as long as is necessary for the purposes described, and in line with legal, accounting and operational requirements.

Account and profile information is retained while your account is active and for a reasonable period after deactivation to meet recordkeeping and regulatory obligations, typically up to 6 years for business records.

Support communications, inquiries and feedback are retained for a period necessary to resolve issues, often up to 2 years after the last interaction unless longer retention is required.

Security and access logs are retained for incident detection and contribute and are typically stored for up to 12 months unless required for longer under law.

When data is no longer required, Rivaya will delete, anonymize or securely archive personal data in accordance with our retention schedules and applicable law. You may request deletion as described below.

Security

Rivaya maintains administrative, technical and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration and destruction. We regularly review controls to maintain a high level of protection.

• Encryption in transit and at rest for sensitive information and secure protocols for data platform.
• Access controls, role-based permissions and least-privilege practices to limit data access to authorized personnel.
• Regular security assessments, monitoring, backups and incident response procedures to reduce risk and restore services if needed.

Your Data Rights

Depending on your jurisdiction, you may have rights to access, correct, delete or restrict processing of your personal data. Rivaya provides straightforward ways to exercise these rights.

• Right to access: request a copy of personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to deletion: request removal of personal data when processing is no longer necessary or lawful.
• Right to data portability: request transfer of your data in a commonly used, machine-readable format where applicable.
• Right to restriction: request limits on how we process your personal data in certain circumstances.
• Right to object: where processing is based on legitimate interests or direct marketing, you may object to that processing.
• Right to withdraw consent: when processing is based on consent, you may withdraw it at any time without affecting processing prior to withdrawal.
• Right to lodge a complaint with a supervisory authority such as the Personal Data Protection Commission in Singapore (PDPC) if you believe your rights have been violated.

How to Make a Rights Request

To exercise your rights, contact our privacy team with a clear description of your request. Provide identification details and any relevant context to help us respond efficiently.

[email protected]

Rivaya aims to respond to requests promptly and typically within 30 days of receipt. Complex requests or those requiring verification may take up to 60 days.

Marketing Communications and Choices

Rivaya uses your contact information to send relevant updates about Conscious Wealth and Economic Mindset Training, course schedules, promotions, and occasional research invitations. Communications are tailored to your expressed interests and frequency preferences. You will receive only information that helps you make informed decisions about our programs and services, and we limit promotional outreach to avoid unnecessary messages.

You can opt out of marketing communications at any time by using the unsubscribe link included in each email, by updating your communication preferences in your Rivaya account, or by contacting us directly. Opting out will not affect service-related messages about your enrolled programs or essential account notifications.

Children's Data

Rivaya's services are intended for adults. We do not knowingly collect personal data from individuals under 16 without parental or guardian consent. If we learn we have collected personal data from a minor without appropriate consent, we will take steps to delete that data promptly. If you believe a child has provided personal information without consent, contact us to request deletion.

Third-Party Links and Services

Our website and courses may contain links to third-party sites, platforms, or tools used for payments, course delivery, analytics, or marketing. Those third parties have their own privacy practices which Rivaya does not control. We recommend reviewing the privacy policies of any third-party service before providing personal information. Rivaya is not responsible for third-party privacy or data handling.